1. Introduction
TradoBot (“we,” “us,” “our”) respects your privacy and is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or register at our website https://tradobot.io (“Website”) and use our automated trading robot software and related services (“Services”). By accessing our Website and Services, you agree to the collection and use of your data in accordance with this Privacy Policy.
2. Data Collected
Data Storage Location
Your data is securely stored on servers located within the European Union (EU). Any transfer of data outside the EU adheres strictly to applicable data protection laws, including the GDPR, ensuring appropriate safeguards and protections.
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
When you purchase our Services, we collect:
- Name and billing address
- Payment method details (processed securely through third-party PCI DSS compliant payment processors—TradoBot does not store full payment card details)
- Transaction and purchase history
Support Data
To provide technical and customer support, we collect:
- Name, email address, and account username
- Description of support request or issue
- Related account data necessary to resolve your inquiry
Comments
When visitors leave comments or reviews on our Website, we collect:
- Name and email address provided voluntarily
- IP address and browser user-agent information (for spam detection)
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
Our Website may contain embedded content from third-party platforms:
- YouTube
Interacting with embedded content is governed by the privacy policies of these respective third parties. These third parties may collect your data, use cookies, embed additional tracking, and monitor your interaction with embedded content.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- Session cookies essential for basic functionality and navigation of the Website.
Necessary Cookies (Additional for Logged in Customers)
- Authentication cookies required to recognize you when logged into your account.
5. Who Has Access To Your Data
If you are not a registered client of TradoBot, we do not retain or access any personal information about you. If you have a registered account, your personal information can be accessed by:
- System Administrators (for managing and securing our systems)
- Support Staff (for providing customer support and assisting with account issues)
We do not share or sell your data to third parties without your explicit consent, except as detailed in this policy or required by law.
6. How Long We Retain Your Data For
We retain your personal data only as long as necessary to provide Services to you or comply with our legal obligations. Typical retention periods:
- Account Data: Retained while your account is active; deleted 1 year after account closure.
- Financial Transaction Data: Retained for up to 7 years for legal compliance and accounting purposes.
- Support Requests: Retained up to 2 years after resolution.
- Comments/Feedback: Retained indefinitely or until deletion requested by the user.
7. Security Measures
TradoBot implements industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for all data transfers.
- Strict role-based access control.
- Regular security audits and vulnerability assessments.
- Secure, encrypted backups of data.
- Comprehensive training for staff on data protection practices.
8. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. TradoBot permits residents of the European Union to use its Service. Therefore, it is the intent of TradoBot to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
To exercise these rights, contact us via the contact information provided on our Website (https://tradobot.io).
9. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to TradoBot, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
10. Age Restrictions
TradBot’s services and website (https://tradobot.io) are strictly intended for users who are at least 18 years old. We do not knowingly collect, process, or store personal data from individuals under 18. By registering an account and using our services, you explicitly confirm that you are at least 18 years old.