This Refund Policy describes the circumstances and conditions under which refunds may be provided by TradoBot (“we,” “us,” “our”), operating at https://tradobot.io, for our automated trading TradoBot software services (“Services”).
By purchasing or using TradoBot Services, you expressly acknowledge and accept this Refund Policy.
1. General Terms
Due to the digital nature of our software and automated services, all sales made via https://tradobot.io are generally considered final and non-refundable unless explicitly stated otherwise within this Refund Policy or mandated by applicable law.
We strongly encourage you to fully evaluate and understand the features, functions, and inherent risks of our automated trading software prior to purchase.
2. Eligibility for Refund
Refund requests may be considered exclusively under the following circumstances:
Technical Issues:
If our software experiences critical technical failures attributable solely to TradoBot, and such issues cannot be resolved within a reasonable timeframe (not exceeding 14 business days) following your notification to our support team.
Billing Errors:
If billing errors occur as a result of TradoBot’s mistake (e.g., incorrect amount charged, duplicate payments), we will rectify these issues promptly upon notification and verification.
All refund requests must be submitted within 14 days from the date of purchase or incident occurrence.
3. Refund Exclusions
Refund requests will NOT be honored under the following circumstances:
Financial Losses:
TradoBot is NOT liable for financial losses incurred through the use or misuse of our automated trading software. Automated trading carries inherent risks, including substantial financial risk and possible losses. Users accept full responsibility for the consequences of their trading decisions, regardless of whether they have received training or instruction from TradoBot or other sources.
Inadequate Knowledge or Misuse:
Refund requests based on the customer’s lack of adequate training, experience, or misuse of TradoBot software or services will not be entertained. It is solely the user’s responsibility to ensure they possess sufficient knowledge, training, and experience before engaging in automated trading.
Performance Expectations:
No refunds will be issued based on unsatisfactory financial returns, profitability expectations, or claims related to perceived performance of the automated software. TradoBot explicitly does NOT guarantee profitability or specific trading outcomes.
4. User Responsibility and Training
Automated trading software involves complex algorithms, market risks, and financial exposure. Users are expected and required to:
Acquire appropriate knowledge and sufficient training prior to operating automated trading software.
Clearly understand and accept all risks involved in algorithmic trading.
Utilize the TradoBot software responsibly and within their personal risk tolerance levels.
Seek clarification or assistance proactively via TradoBot’s customer support if they experience difficulty or confusion regarding the proper operation of the software.
TradoBot provides general support for technical issues and usage inquiries; however, we do not provide personalized financial or investment advice.
5. Requesting a Refund
To initiate a refund request, you must:
Submit a detailed refund request via email to [email protected] within 14 days of purchase or the identified issue.
Clearly indicate your full name, registered email, transaction reference number, and a detailed description of the reason for the refund request.
All refund requests will be reviewed thoroughly and replied to promptly, typically within 5-10 business days.
6. Refund Processing
If a refund request is approved, refunds will be processed within 7-14 business days and returned to the original payment method used at the time of purchase.
7. Liability Disclaimer
TradoBot explicitly disclaims liability for any direct, indirect, consequential, incidental, punitive, or other damages or losses arising from your use or inability to use our services or software. Users assume full responsibility for decisions and outcomes resulting from the use of TradoBot’s automated trading solutions.
8. Amendments
TradoBot reserves the right to amend or modify this Refund Policy at any time. Updates to this policy will be published on our website (https://tradobot.io). Continued use of TradoBot services after policy updates indicates acceptance of the revised terms.
Contact Us
For questions, support, or inquiries related to this Refund Policy or our services, please contact us:
Email: [email protected]
Website: https://tradobot.io
By purchasing and using TradoBot’s services, you explicitly acknowledge that you have read, understood, and agreed to this Refund Policy.